1 of 8 How do most new customers reach you?

A phone callA form or chat on the websiteA text or a social messageWalk-ins and referrals

2 of 8 When the phone rings and nobody can pick up, what happens?

It goes to voicemailSomeone calls back laterAn answering service takes itThat rarely happens

3 of 8 Do you call or text people who asked to hear from you?

Yes, every weekNow and thenNot yet

4 of 8 What goes out after a booking or a quote?

Reminders sent by handOur booking tool sends themNothing yet

5 of 8 How much paperwork comes in that someone retypes by hand?

A pile every weekSomeVery little

6 of 8 Does anyone listen back to how calls are handled?

NoNow and thenWe review recordings

7 of 8 Where do the answers to your team's questions live?

In people's headsIn documents and a shared driveIn our CRM or software

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