AI for an industry
AI for dental practices
AI that answers new patients' questions on insurance and open times, built only where their health details would not reach it, and never gives clinical advice.
Updated October 16, 2026
In short
For a dental practice, AI can answer new patients' questions about insurance and open times while the desk is with a patient. Since we offer no BAA today, a job goes live at a dental office only after the written plan has found that patients' health details would not reach it. It never gives clinical advice, and a job gets its price only once that finding is in.
Key facts
CMS says health care providers who submit HIPAA transactions, such as claims, electronically are covered by HIPAA, and it lists dentists among them.
Source: CMS, Are You a Covered Entity?, checked October 15, 2026
CMS says a covered entity that engages a business associate for its health care activities must have a written business associate contract or other arrangement that requires the associate to comply with HIPAA.
Source: CMS, Are You a Covered Entity?, checked October 15, 2026
HHS says a provider must enter into a business associate agreement before using an app with patients that stores recordings or transcripts in the app developer's cloud.
Source: HHS, HIPAA guidance on audio-only telehealth, checked October 14, 2026
The AI jobs that fit a dental practice
The jobs below are the ones we would suggest building first, in order, each priced in the written plan that follows a short call. A job with its own page links to it, with how it works and what moves its price.
- AI receptionistAnswers new patients' questions about the insurance you take and where to park during check-in rushes and after hours, and offers them open times for a first visit.Receptionist care, a monthly service fee after launch.How it works
- AI follow-up, text and emailWrites once, by text or email, to someone who asked what whitening or aligners would cost, when the price the desk sent has had no reply.Ops retainer, a monthly fee after launch.How it works
- AI website chatTells visitors from your own pages which insurance plans you accept and what a first visit involves, and points anyone in pain to the phone. It opens by saying it is AI.A care plan, a monthly fee after launch.How it works
- AI call reviewMarks the week's new-patient calls about insurance and open times against the office's phone checklist and writes each team member a short note, once the written plan has settled that such calls carry no health details.Ops retainer, a monthly fee after launch.How it works
Where the line is
What it never does
It never gives clinical advice
A question about pain or a procedure goes to the dentist, and we do not offer a BAA today.
What the written plan settles first
We do not offer a BAA today, so we do not build a job where patients' health details would reach it. Before anything is built for a dental practice, the written plan settles whether each of the four jobs above can run without them, and a job that cannot is not built.
Every job that would read the practice's records is off this page from the start. Forms, lab invoices, each patient's appointments and the files a team assistant would answer from all carry health details by their nature, so a job built on them could not run without those details reaching it.
Your schedule stays in your practice software
Your practice software keeps the schedule. The receptionist and the chat offer new patients the open times you choose to share, and each request reaches the desk as a written note that someone books in the schedule, the way they would a message left overnight.
A worked example (hypothetical)
Lunch is the hard hour at a family dental practice in Pasadena. One person covers the desk while the hygienists are with patients, so during check-in for the one o'clock appointments the phone rings through to voicemail, and callers asking whether the office takes their insurance leave messages instead.
For that hour, the receptionist would answer the insurance and open-times questions that ring past the desk, and the website chat would answer the same questions before anyone dials. Before either is built, the written plan would settle whether each can run without patients' health details reaching it, and put a price only on the ones that can.
The site and the software for a dental practice
A request form for a first visit on your site, and one queue of requests your front desk works through.
Your rules, your lawyer
In short
We build it and warn you in writing about the legal side. We do not give legal advice, so the rules your AI follows are yours, set with your lawyer.
No legal advice
We flag the questions in writing, and your lawyer answers them. This is general information, not legal advice. Your rules are yours to set with your own lawyer.
Common questions
Will it tell a caller what to do about a toothache?
No. It never gives clinical advice, and a question about pain or a procedure goes to the dentist. Whether the receptionist takes such calls at all is one of the things the written plan settles before anything is built, since we do not offer a BAA today.
Does it come with a BAA?
Not today: we do not offer a BAA, and we make no HIPAA claim. So a job is built for a dental practice only where the written plan finds it can run without patients' health details reaching it.
Can it check a patient's insurance benefits?
No. It can say which plans the practice accepts, from the list on your own pages. Looking up one patient's benefits means reading that patient's details, so it stays with your front desk and the access it already has.
What happens when an existing patient calls?
It takes only the calls you send to it. An existing patient's call can carry health details, so the written plan settles first whether those calls stay on your own line, as they do today. Anything about a visit already in the schedule is for your team to handle.
Start with a written plan
Tell us about the business and what you need. We reply with questions, then a written plan that lists the work and its price, and nothing starts until you have read it.